•  Adding a Tech Request to Tracker
    • Open a web browser (Internet Explorer or Mozilla Firefox)
    • Enter http://tracker.lee.k12.nc.us (Notice www’s is not used) into the address bar
    • Login using your Novell/Email username and password
    • Click “Add Queue”
    • Description: Be sure to begin with the room number and a brief description        (Example: 810 – ELMO will not power on)
    • Queue Type: Pick from the drop down list
    • Priority: Select level of importance. Emergency should only be use for a true site wide emergency (Network down/Internet down). The normal level of importance is 3.
    • Contact: Enter who Tech should contact if needed
    • Site: Enter site the issue resides
    • Room/Location: Enter room number the issues resides
    • Tech: Select tech that works at your school or tech related to the issue. Rachel Ramos is the tech at SLMS.
    • Synopsis: Enter a detailed explanation of the technical issue at hand. All testing or steps you have taken to resolve the issue. 
    • Email:   Email will automatically be sent to the tech you associated the queue. You may add additional email address if you want.
    • Send:   Click send after you have entered your information
    DO NOT click CLOSE after you have entered the queue. This will delete your queue.