Login using your Novell/Email username and password
Click “Add Queue”
Description:Be sure to begin with the room number and a brief description (Example: 810 – ELMO will not power on)
Queue Type:Pick from the drop down list
Priority:Select level of importance. Emergency should only be use for a true site wide emergency (Network down/Internet down). The normal level of importance is 3.
Contact:Enter who Tech should contact if needed
Site: Enter site the issue resides
Room/Location: Enter room number the issues resides
Tech:Select tech that works at your school or tech related to the issue. Rachel Ramos is the tech at SLMS.
Synopsis:Enter a detailed explanation of the technical issue at hand. All testing or steps you have taken to resolve the issue.
Email:Email will automatically be sent to the tech you associated the queue. You may add additional email address if you want.
Send:Click send after you have entered your information
DO NOT click CLOSE after you have entered the queue. This will delete your queue.