Troubleshooting Google Drive in Canvas
If you are experiencing issues with authorizing Google Drive in Canvas or are unable to view Google docs shared by others in Canvas, here are some steps you can take to troubleshoot the issue.
Step 1 - Allow Third Party Cookies
The first step is to verify that your Chrome browser is allowing Third Party Cookies.
• To access these cookie settings you will need to open Chrome’s settings.
• You can open Chrome settings by clicking on the three dots in the top right corner of Google Chrome, then selecting Settings from the menu that appears.
• Once you have opened Settings, scroll down to the very bottom of the page.
• Here you will see an option for Advanced. Click Advanced to open more settings.
• Click on Site Settings found under the section titled Privacy and Security.
• Then click on Cookies and site data.
• Now verify that the option to Block third-party cookies is disabled.
• Below is a screenshot of the ideal cookie settings:
Step 2 - Remove Google Drive as a Registered Service in Canvas
• The next step is to remove Google Drive as a registered service in Canvas.
• To do this open your account settings in Canvas.
• Find the section titled Registered Services on the settings page.
• Look for a service named Google Drive. •If you hover over this service with your cursor a red circle with and “x” will appear. Click this circle to remove the Google Drive service.
• Below is a screenshot that shows where to find this red circle:
Step 3 - Remove Google Drive LTI IAD-Prod as an Approved Integration in Canvas
• The next step is to remove Google Drive LTI IAD-Prod as an approved integration for your account in Canvas.
• To do this open your account settings in Canvas.
• Find the section titled Approved Integrations on the settings page.
• Find the integration called Google Drive LTI IAD-Prod or any with Google Drive in the name.
• To the right of the integration name you will see a trash icon. Click this to remove the integration.
• Below is a screenshot that shows where to find the trash icon:
•(If the integration/token doesn’t show, then you don’t need to remove it and you can move onto the next step)
Step 4 - Remove Google Drive LTI by Canvas as an App in Google Drive
• The next step is to remove Google Drive LTI by Canvas as an app for your account in Google Drive.
• To do this, open Google Drive.
• Click on the gear icon in the top right corner of the screen.
• Choose Settings from the drop-down menu that appears.
• Once Settings is open, select Manage Apps on the left side of the settings box.
• Find the app named Google Drive LTI by Canvas or simply just Canvas, and click Options.
• Then click Disconnect from Drive.
• Now click Done.
• Below is a screenshot that will show you where to find Disconnect from Drive:
Step 5 (only needed if not working without) - Remove Folders Created by Canvas
• Navigate to the root Google Drive folder
• Find any folders named Canvas or have the Course names from your Canvas Courses.
• You may want to first check if there are currently any files in there you want to download first, otherwise;
• Right-click and select Remove and Move To Trash.
Step 6 - Log Out
• One of the final steps is to log out of everything!
• Log out of Canvas, Google Drive, and Google Chrome. (If you’re using a Chrome Book you may not be able to log out of Google Chrome. Instead, log out of your computer).
• Once you log out of Google Chrome, close out Google Chrome completely.
Step 7 - Clear Cache and Cookies
• Now you will need to clear your browser’s cache and cookies in Google Chrome.
• Open Google Chrome. (If you have to log out of your computer because you’re using a Chrome Book, then log back in).
• To clear the cache and cookies I would recommend following this guide from Google: https://support.google.com/accounts/answer/32050? co=GENIE.Platform%3DDesktop&hl=en
• Be sure to set the time range to All Time before clearing the cache and cookies.
Step 8 - Authorize the Google Drive LTI
• The final step is to authorize the Google Drive LTI in Canvas.
• Make sure that you do not log into Google Drive before Authorizing through Canvas first. (If it is the same login for Canvas as Google, after logging into Canvas, but before navigating to the Google Drive link, open a new tab and log out of Google, but not Canvas)
• Navigate to an assignment that requires access to Google Drive or just the Google Drive tool within your Canvas course.
• Click the Authorize button in the bottom left corner of the screen.
• Choose the Google account that uses the same email address as the email address associated with your Canvas account.
• If you get a blank white screen, you may have to wait 24 hours and try step 8 again.
• If this isn’t working through the normal browser, please try again in an Incognito or Private window, or on a completely new device altogether.
• If on a Chromebook, try turning off the browser sync settings.
• Trying all the steps a second time right after the first may also help.
• The users may have better luck having a successful authorization using the Google Drive navigation link in the course.
If after following the steps you still experience issues, contact Mary Tatum at firstname.lastname@example.org for assistance.